Payment Information
Payment is due at the time of registration. You may pay by credit card (Visa, American Express, Discover or MasterCard), check, exact cash, money order or company purchase order. Make checks payable to: UNF Continuing Education. If paying by personal check, include a photocopy of your driver’s license. Cash payments must be made in person for the exact cash amount. State of Florida fee waivers do not apply to non-credit courses. Call Financial Services at (904) 620.4232 if you have additional questions about payment.

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Veterans Benefits Information
(1.) A grade report will be issued to each student at the conclusion of each course. (2.) Students who fail to earn a cumulative or term average of C (2.0) will be placed on academic probation and referred to the Program Coordinator. Depending on program structure, if the cumulative and/or term average fall below C during the next term of enrollment, students will be suspended and thus denied the opportunity to re-enroll. Written notification is sent to students who are placed on probation or suspension. A suspended student who desires to be readmitted to a program may do so upon the written recommendation of the Program Coordinator to the Dean. (3.) Veteran students’ academic records will automatically be evaluated for prior credit. Credit will be granted if appropriate, with the training time and tuition adjusted proportionately and the VA and veteran so notified. (4.) Attendance is mandatory and will be reported to the Office of Veterans Affairs. Students will be suspended after three unexcused absences. All students must adhere to the Student Code of Conduct as set forth in the current Student Handbook.

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Disability Accommodation
UNF encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact 904.620.2400 or dial 711 to use the Relay anywhere or continue using 1.800.955.8771 (TTY/VCO), 1.800.955.8770 (voice) to communicate with our office.  For Relay Customer Service please contact 1.800.676.3777 for English or 1.800.676.4290 for Spanish.  Please note, you should submit your request for reasonable accommodation five working days prior to the beginning date of the course of interest to you.

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Parking
There is plenty of parking at the University Center. Your registration fee includes your parking fee. However, for programs held on the UNF main campus, a parking permit must be purchased. The permit is $3.00 per day and should be displayed on your vehicle’s dashboard. Permits are available at the Information Booth on UNF Drive or Alumni Drive.

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Textbooks
Textbook purchases may be required for some courses. Please call us to inquire about specific program book requirements.

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Continuing Education Units
UNF awards Continuing Education Units (CEUs) for qualified programs. CEUs are awarded on the basis of one unit for each ten contact hours.

A Tax Deduction may be claimed for all expenses of Continuing Education (including the registration fees, travel, meals and lodging) undertaken to maintain and improve professional skills.

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Privacy Statement
The Division of Continuing Education understands that the privacy of our participants is important.  To that end, we have adopted the following policy with regards to the collection, use and dissemination of any personal information that we may request or require from participants or visitors to our web site.  We are providing this policy below so that you may understand the terms and conditions associated with the provision of any of any personal information to us.  Please note, however, that this policy has been developed with the recognition that Internet technologies continue to develop and evolve rapidly and that such changes may require us to alter our Privacy Policy.  And such alternation will not affect our commitment to the protection of your privacy.

The Division of Continuing Education will not sell, swap, rent or otherwise disclose to any third party any personal or company information provided during the course registration or database entry process. 

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Our commitment to you…
Our learning opportunities are focused on you.  We're confident that our programs will provide you with the improved skills and techniques you expect. Our goal is to provide quality training and educational opportunities that meet your needs in today's environment.  If for any reason you are dissatisfied, please let us know.  We value your feedback. 

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UNF Alumni Discount…
University of North Florida alumni are eligible to receive a 10% discount on most UNF Division of Continuing Education programs. You must request the discount at the time of registration and provide proof of eligibility. You can receive one discount per course, per person, per semester. Please call 904.620.4200 for qualifying programs.

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Professional Development Courses & Certificate Programs Commitment
If you don’t see the results that you expected and are dissatisfied, send us a letter within 30 calendar days of your attendance stating the reason you were not satisfied and we’ll arrange for you to attend another one of our Professional Development courses, Certificate Programs or receive a refund.  Please call 904.620.4200 for clarification of which courses are considered Professional Development and Certificate Programs, if you have any questions about our commitment to you or a Division course.

Cancellation & Refund Policy: Your written refund request must be received no later than five (5) business days prior to the course. The request must include company F.E.I.D. number and your social security number. A 10% administrative charge and textbook costs (if applicable) are deducted from the course fee. A credit memo can be requested in the full amount and used for a future program that is scheduled within the same academic year as of your original course. Once a credit memo is issued, you cannot receive a refund. If we do not receive a refund request five (5) business days prior to the course, you are not eligible for a refund. Refund checks will be mailed in about three weeks after receipt of the written request. If you do not attend the course and do not submit a refund request, the University will retain all fees. If you are not able to attend, you may send a substitute from your organization.  Substitutions may be made at any time before the first class session.  Please note that if you do not cancel and do not attend, you are still responsible for payment.

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Conferences
Cancellation & Refund Policy: Your written cancellation/refund request must be received no later than five (5) business days prior to the conference. The request must include company F.E.I.D. and your social security number. A 10% administrative charge is deducted from the conference fee. A credit memo can be requested in the full amount and used for a future Continuing Education program. If we do not receive a cancellation/refund or credit request five (5) business days prior to the conference, you are not eligible for any of the above. If you do not attend the conference the University will retain all fees, except for extenuating circumstances. Appropriate documentation and/or verification is required.  If you are not able to attend, you may send a substitute from your organization.  Substitutions may be made at any time. 

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Railroad Institute
Both the testing fee and the deposit are non-refundable. Your written refund request for other class tuition must be received no later than two weeks (14 calendar days) prior to the course. If we do not receive a written refund request two weeks prior to the course, you are not eligible for a refund. If you do not attend the course, and do not submit a refund request, the University will retain all fees. Nonattendance is grounds for dismissal without a refund.

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Test Preparation Courses Commitment
If you are not satisfied with your preparation course, send us a letter within 30 calendar days of your attendance stating the reason you were not satisfied and we’ll arrange for you to attend a future test preparation course or part of a course section for free.  Please call 904.620.4200 for clarification, if you have any questions about our commitment to you or a Division course.

Cancellation & Refund Policy: Your written refund request must be received no later than five (5) business days prior to the course. The request must include company F.E.I.D. number and your social security number. A 10% administrative charge and textbook costs (if applicable) are deducted from the course fee. A credit memo can be requested in the full amount and used for a future course that is scheduled within the same academic year as of your original course. Once a credit memo is issued, you cannot receive a refund. If we do not receive a refund request five (5) business days prior to the course, you are not eligible for a refund. Refund checks will be mailed in about three weeks after receipt of the written request. If you do not attend the course and do not submit a refund request, the University will retain all fees. If you are not able to attend, you may send a substitute.  Please note that if you do not cancel and do not attend you are still responsible for payment.

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Legal Studies & Health Careers
Refund: Your written refund request must be received no later than ten (10) business days prior to the beginning of the course.  The request must include your social security number and the company F.E.I.D. number, if applicable.  A 10% administrative charge will be deducted from the course fee.  Refund checks will be mailed about three weeks after receipt of the written request.  Refund requests received after the deadline will not be honored.  A substitute may attend the course in your place.  A credit memo may be requested in the full amount and used for a future course offering.  Credit memos are not eligible for a refund.  If you do not attend the course and do not submit a refund or credit memo request by the above deadline, the University will retain all fees.  A full refund will be made for courses cancelled by the Legal Studies Institute.

Withdrawal: Withdrawal from courses after the fourth week may be subject to a full fee refund for the following reasons:

• A student’s involuntary call to active military duty.
• A death in the student’s immediate family.
• Incapacitating illness of such duration or severity that completion of the semester is impossible.  The condition must be confirmed in   writing by a physician.
• Exceptional circumstances beyond the student’s control.  The circumstance must be described in writing.

An official withdrawal form must be completed and returned (with supporting documentation) to the Division of Continuing Education for review and final decision.

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Executive Education Cancellation Policies
You may cancel six (6) or more weeks prior to the start of a program without incurring a fee. Due to the inherent costs of establishing, holding and refilling participant slots along with associated costs of pre-course materials, the following cancellation fee schedule applies:

2 to 6 weeks prior to program start…………………………100% of program fee
Within two (2) weeks of program start……………………50% of program fee

Cancellation fees are based on the number of weeks from the class start date the request is received. You must notify us of your cancellation in writing, via email, fax or mail.

Transfer and Substitution Policy
We can accept transfers to an alternate program offering. All transfer notices must be received by email, fax or mail before the start of the program. Qualified substitutes for registrations can be accommodated with advance written notice.

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